Here are some of our commonly asked questions. If you can’t see what you’re looking for then please get in touch where we’ll be more than happy to answer any questions you may have.
How do I stay safe at Sacrewell?
There are natural areas across our site. Water may be deep. Rocks, paths and steps may be slippery. Surfaces may be uneven. Wear suitable footwear. Children must always be under adult supervision.
Our 18th century watermill has low ceilings and steep steps, take extra care. Children must always be under adult supervision.
Animals are lovely and messing about in the countryside is fun but you should be aware that animals commonly carry bugs that can be passed on to humans and can cause illness. This can happen through touching animals, surfaces such as fences, gates, the ground – even your shoes.
Thorough hand washing is the best way to prevent infection. Please ensure that children are properly supervised and that you all wash your hands:
- Often throughout your visit
- Immediately after contact with animals
- After visiting the toilet
- Before eating and drinking
Download “Avoiding infection on farm visits” PDF
Animal License Number: 119349
Can I bring my dog?
Yes, well-behaved dogs on leads are very welcome at Sacrewell. You’ll find water bowls for them at reception and outside the mill house and if they enjoy a longer walk you could take them on one of our ramble routes. Due to the many toddlers and young visitors on site, we require owners to clean up after their dogs, and dogs are not allowed in the Playbarn.
How accessible is Sacrewell?
Sacrewell has natural areas across the site and the terrain is varied. There are areas where water may be deep and where rocks, paths and steps may be slippery. Grassy pathways can become muddy in bad weather and surfaces may be uneven.
Sacrewell is also home to a restored 18th century watermill where there are low ceilings and steep steps.
Visitors are urged to take extra care and wear sensible footwear. Children must always be under adult supervision.
Download Accessibility Guide
Does the admission charge include access to the watermill and the Playbarn?
Yes, your admission to Sacrewell includes the chance to explore our Grade II* listed watermill inside and out and all outdoor play areas and the Playbarn (indoor soft play).
I have a pet that I can no longer look after, can I donate it to Sacrewell?
We have to be very selective in choosing our animals at Sacrewell, so we don’t accept donations of unwanted pets. We suggest that you contact the RSPCA or Wood Green Animal Shelter to see if they can help.
Who can help me if I lose my child?
If you lose your child, please find the nearest staff member or head to our Reception to report a missing child. We will then assist in searching for your missing child.
Who can help me if I require First Aid?
If you require First Aid, please find the nearest staff member, or if possible head to Reception where we will be able to provide assistance.
Where are the toilets located?
We have various toilets across the site which are marked on our maps which can be found in reception. These include the main Reception area/Cafe, Courtyard, Mill, Camping toilets & Playbarn.
Do I have to pay for parking?
No, parking is completely free to all of our visitors.
What is our definition of a carer?
Guests with access needs who receive Disability Living Allowance (DLA) or Personal Independence Payment (PIP) and require the support of a carer are entitled to one free carer ticket (for an accompanying personal assistant or carer aged 18+) when purchasing their own ticket. Please bring proof of eligibility with you on the day of your visit.
What is our definition of a concession?
Guests aged 60+ or Blue Light Card holders (valid card and photo ID required).